Hospitality Threats Are Real, Solutions Must Be Tailored.
The hospitality industry faces numerous threat risks from terrorism, guest behavior, data breach, fire, active shooter, sexual harassment and a host of others. Many of these threats can lead to workplace violence which can have a significant toll on business. In addition to the loss of life and injury to employees, customers, vendors and guests, workplace violence can cause great damage to an establishment’s brand, especially when that brand is dependent upon service and accommodations. Guests, patrons and convention goers want to feel safe and their confidence is lost, their patronage will be gone as well.
Such events adversely affect consumer confidence, employee performance and present serious liability concerns, all of which result in significant expense. Under the Occupational Safety and Health Act of 1970, 29 U.S.C. §650, et seq., employers are required to provide a workplace “free from recognized hazards that are causing or are likely to cause death or serious physical harm to its employees.” 29 U.S.C. §654(a)(1).
SSI Guardian Advanced Safety Education Training is the first step in addressing workplace violence and has developed a program specific to the hospitality sector that is customized to meet the specific needs of each individual hotelier, amusement park, entertainment center or cruise line. By in large these venues remain soft targets but they need not be as susceptible any longer.
Knowing What Signs To Look For
The training today has been exemplary on all levels not just awareness but also implementation and certainly has made very open for a lot of discussion for leaders of our hotel. I know our facility, our employees, our guests will be much safer because of the training.